Effective Date: August 14, 2023

 

Note: These terms only apply to use of Xumo Devices (defined below) for which these terms are (i) presented as part of the registration process or (ii) provided/linked within the user interface of the device.

 

Note: These terms do not apply to use of Xumo Play.  The Xumo Play Terms of Service can be found here: https://corp.xumo.com/terms-of-service 

Introducción

 

Please read these Xumo Platform Terms of Use (this “Agreement”) carefully.  Comcast Cable Communications, LLC (collectively, “Comcast,” “we,” “us,” or “our”) provides the Xumo platform (the “Xumo Platform”). This Agreement governs your use of the Xumo Platform, which is designed to access and play digital content on a compatible Internet-connected streaming device (e.g., streaming box, smart television) together with an associated voice-controlled remote control (“Xumo Device”). The Xumo Platform includes any operating system, user interface, and remote-control software and firmware provided by Comcast that may be pre-installed on your Xumo Device or may be provided from time to time as a software update, and also includes any mobile application, voice assistant plug-in, or other software that Comcast or any affiliate may provide for use on a device other than a Xumo Device but which is designed to control a Xumo Device (a “Xumo Control App”). The terms of this Agreement apply to your use of the Xumo Platform, and you acknowledge by accessing or using the Xumo Platform that you have read this Agreement, understand it, and agree to be bound by its terms. You acknowledge that you are accepting this Agreement on behalf of all persons who use the Xumo Platform on your Xumo Device or through a Xumo Control App connected to your Xumo Device.  You are solely responsible for ensuring that all other users of the Xumo Platform on your Xumo Device or through your instance of a Xumo Control App understand and comply with this Agreement. You are liable for all unauthorized use of the Xumo Platform on your Xumo Device or through a Xumo Control App. If you do not understand or agree to the terms and conditions of this Agreement, you must not access or use the Xumo Platform. If you decide not to use or access the Xumo Platform, you may be able to return your Xumo Device if permitted by the applicable device return policy.

 

Note: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 16 OF THIS AGREEMENT THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICES. A MENOS QUE USTED HAYA OPTADO POR EXCLUIRSE DE FORMA OPORTUNA, LA DISPOSICIÓN DE ARBITRAJE REQUIERE QUE TODAS LAS DISPUTAS SE RESUELVAN EN ARBITRAJES INDIVIDUALES O PROCEDIMIENTOS DE LA CORTE DE RECLAMOS PEQUEÑOS. EN EL ARBITRAJE, NO HAY JUEZ NI JURADO Y HAY MENOS DESCUBRIMIENTO Y RECURSOS DE APELACIÓN QUE EN UN TRIBUNAL. 

 

In order to make certain purchases on the Xumo Platform, you must create a Xumo Platform account and password. Comcast, in its discretion, shall determine which features and functionality to make available through the Xumo Platform, and you acknowledge and agree that Comcast can change the features, availability, and functionality at any time with no notice to you. Usted declara y garantiza que tiene al menos 18 años cumplidos y que nos ha proporcionado información precisa, completa y actualizada. For example, as part of the Xumo Platform account creation process, you must provide us with your accurate, complete, and current legal name, email address, and method of payment. También debe proporcionar información precisa al autorizar pagos recurrentes. Usted acepta actualizar con prontitud su información de contacto para mantenerla exacta y completa. YOU ARE RESPONSIBLE FOR MAINTAINING THE ACCURACY OF YOUR INFORMATION FOR SO LONG AS YOU HAVE AN ACTIVE XUMO PLATFORM ACCOUNT. ESTARÁ EN VIOLACIÓN DE ESTE ACUERDO SI NO LO HACE. 

WE RESERVE THE RIGHT TO TERMINATE YOUR USE OF THE XUMO PLATFORM AND YOUR XUMO PLATFORM ACCOUNT IMMEDIATELY IN THE EVENT WE DETERMINE THAT 1) YOUR USE OF THE XUMO PLATFORM IS IN VIOLATION OF THIS AGREEMENT, INCLUDING, FOR EXAMPLE, IF YOU CREATE AN ACCOUNT WITH FALSE INFORMATION, 2) YOUR XUMO PLATFORM ACCOUNT HAS BEEN HACKED, STOLEN, OR COMPROMISED, OR 3) CONTENT YOU ACCESS IS NOT PROPERLY AUTHORIZED OR LICENSED IN YOUR COUNTRY, VIOLATES APPLICABLE LAW, OR HAS BEEN IMPROPERLY PROVIDED TO YOU. WE MAY ALSO SUSPEND (OR TERMINATE) YOUR USE OF THE XUMO PLATFORM AND YOUR XUMO PLATFORM ACCOUNT IF WE BELIEVE IT IS NECESSARY TO PROTECT COMCAST, OUR AFFILIATES, OUR BUSINESS PARTNERS, OUR PERSONNEL, OTHER USERS OF THE XUMO PLATFORM OR A CONTENT PROVIDER FROM WHAT WE BELIEVE TO BE UNAUTHORIZED ACTIVITY.

1. Grant of a Limited License

 

Subject to the terms and conditions set forth in this Agreement, Comcast hereby grants to you, and you hereby accept, a revocable, personal, limited, non-transferable, non-assignable, and non-exclusive license to (a) use the Xumo Platform, in object code form only, on your Xumo Device, (b) for Xumo TV smart television devices only: download software updates to the Xumo Platform from https://tv.xumo.com/usb-update solely to upload such software updates to your Xumo Device, and (c) download and use a Xumo Control App on your Comcast-designated, compatible device other than a Xumo Device, in each case solely in accordance with the terms and conditions of this Agreement and for the purpose of accessing and using features and functionality of the Xumo Platform. If you do not have a Xumo Device, the scope of this license will be limited to the license granted under Section 1(c) of this Agreement with respect to a Xumo Control App.

 

2. No Ownership Rights

You have no ownership rights in the Xumo Platform or any component thereof. Rather, you have the limited license granted above in Section 1 of this Agreement to use the Xumo Platform as long as this Agreement remains in full force and effect. Except for such limited license granted to you, all other intellectual property rights in the Xumo Platform, including ownership of the Xumo Platform, shall remain at all times with Comcast and/or its licensors. Any use of the Xumo Platform beyond the limited license granted above is strictly forbidden and is a violation of this Agreement.

 

3. Third-Party Services

Content Providers. The Xumo Platform is designed to enable access to compatible third-party platforms, products, and services (e.g., Peacock) offered by third-party content and service providers (“Content Providers”). To enable certain services or Content (defined below), you must have valid and verifiable accounts with the applicable Content Providers and agree to abide by any terms that govern the use of their products and services (“Third-Party Terms”). You represent and warrant that your Content Provider accounts which you access through the Xumo Platform are in good standing and that the use of the Xumo Platform on your Xumo Device will not be in violation of any applicable Third-Party Terms. You acknowledge that we have no control over Content Providers or the provision of or access to their services or Content. We do not guarantee that you will be able to use the Xumo Platform with any particular Content Providers’ offerings or that you will be able to access certain channels or Content. In addition to the warranty disclaimers referenced in Section 13 of this Agreement, you acknowledge that we will have no liability for any actions or inactions on the part of the Content Providers resulting in your inability to access your accounts with Content Providers, or otherwise access or use their products or services or Content. Usted acepta que utilizará los productos, servicios o Contenido ofrecidos por los Proveedores de contenido bajo su propio riesgo. ADEMÁS DE CUALQUIER EXENCIÓN DE RESPONSABILIDAD ESTABLECIDA EN DICHOS TÉRMINOS DE TERCEROS, LAS EXENCIONES Y LIMITACIONES DE RESPONSABILIDAD AQUÍ REFERENCIADAS SE APLICARÁN A COMCAST Y SUS LICENCIANTES Y PROVEEDORES DE SERVICIOS CON RESPECTO A DICHOS PROVEEDORES DE CONTENIDO Y SUS PRODUCTOS, SERVICIOS O CONTENIDO. Además, la información que pone a disposición de los Proveedores de contenido está sujeta a las políticas de privacidad de dichos Proveedores de contenido.  

 

Software de terceros. The Xumo Platform contains software that has been licensed to Comcast by third parties. This Agreement applies to all software contained as part of the Xumo Platform, whether owned by Comcast or licensed to Comcast by third parties. Neither Comcast, nor its affiliates or licensors, makes any representations or warranties about the operation or availability of the third-party software. Neither Comcast, nor its affiliates or licensors, shall be liable for any unavailability or removal of this third-party software. Neither Comcast nor its affiliates are responsible for any communications to or from these licensors, or for the collection or use of information by these licensors. Usted acepta las comunicaciones habilitadas y/o realizadas por el software de terceros, incluida la actualización automática del software de terceros sin previo aviso. Usted acepta que los terceros licenciantes de software son terceros beneficiarios previstos en virtud de este Acuerdo.

 

Plataformas de terceros. You may access features of the Xumo Platform through a Xumo Control App on a third-party platform not operated by Comcast (e.g., a mobile operating system or voice assistant platform) (“Third-Party Platform”). Usted debe tener una licencia válida para acceder a y usar dicha Plataforma de terceros y acepta acatar todos los términos que rigen el uso de dicha Plataforma de terceros. Usted reconoce y acepta que Comcast no tiene control sobre las acciones de dichas Plataformas de terceros. Neither Comcast, nor its affiliates or licensors, shall be liable for any liability which may arise as a result of (a) the actions or omissions of a Third-Party Platform on which you use a Xumo Control App, or (b) any incompatibility between a Xumo Control App and any Third-Party Platform.

 

4. Content

You acknowledge and agree that you are solely responsible for the choice and use of all videos and other content and information accessed through the Xumo Platform on your Xumo Device, which is provided by Content Providers (“Content”). Comcast y sus afiliadas y licenciantes no tendrán responsabilidad alguna por ningún Contenido, incluyendo, sin limitación, su compra o uso de dicho Contenido o su disponibilidad, idoneidad, fiabilidad o rendimiento. Comcast no avala ningún Contenido ni Proveedor de Contenido. Comcast has no liability for Content available through the Xumo Platform on any Xumo Device that you find offensive, indecent, or objectionable. 

Access to Content on the Xumo Platform requires an internet connection. Podrían aplicar cargos de datos para acceder y/o hacer streaming de Contenido, dependiendo del plan de datos que usted tenga contratado con su proveedor de servicio de Internet. Usted es responsable de pagar dichos cargos. La calidad de imagen del contenido de streaming puede variar según el equipo y depende de muchos factores incluyendo las velocidades de Internet, la potencia de la señal de WiFi y la ubicación. Comcast is not liable for the display quality of the streaming content on the Xumo Platform. 

Our designated DMCA agent for notices of copyright infringement on the Xumo Platform is: DMCA Notifications, DMCA Notifications re: Xumo Platform, Comcast Cable Communications, LLC, 1800 Bishops Gate Boulevard, Mt. Laurel, NJ 08054, Phone: 877-842-2112, Email: dmca@comcast.net.  The Comcast Digital Millennium Copyright Act (DMCA) Policy is available at https://www.xfinity.com/dmca.

 

5. Xumo Device Terms

 

You acknowledge and agree that any warranties applicable to your use of your Xumo Device (if any) are provided directly by the manufacturer of the Xumo Device (which may be Xumo or another manufacturer under whose brand the Xumo Device is distributed), and not by Comcast. COMCAST DOES NOT PROVIDE ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED WITH RESPECT TO ANY XUMO DEVICE. EXCEPT AS EXPLICITLY PROVIDED IN THE DEVICE WARRANTY OFFERED BY THE MANUFACTURER OF THE XUMO DEVICE, NEITHER COMCAST NOR ITS AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS, OR BUSINESS PARTNERS WARRANT THAT (A) ANY XUMO DEVICE WILL MEET YOUR REQUIREMENTS, (B) ANY XUMO DEVICE WILL PROVIDE UNINTERRUPTED USE, OR (C) ANY XUMO DEVICE WILL OPERATE AS REQUIRED, WITHOUT DELAY, OR WITHOUT ERROR.

 

6. Restrictions and Requirements

 

1. You may only use the Xumo Platform with a Xumo Device that you own or control, and in the case of a Xumo Control App, with a compatible device that you own or control.  You may not install the Xumo Platform software on any device for which Comcast has not licensed the use of the Xumo Platform.
2. You may not distribute or make the Xumo Platform available over a network of any type where it could be used by multiple devices at the same time.
3. As a condition of the limited license for the Xumo Platform you may not: (i) publish, display, disclose, rent, lease, modify, loan, distribute, or create derivative works based on the Xumo Platform or any part thereof or based on any of the Content; (ii) reverse engineer, decompile, translate, adapt, disassemble, or attempt to create the source code from the object code of the Xumo Platform; (iii) transmit the Xumo Platform or any of the Content over any network or between any devices, except via streaming features included for such transmission by Comcast as part of the Xumo Platform or as required to upload the software updates to your Xumo Device or, in the case of a Xumo Control App, as required to backup, restore, or transfer an instance of a Xumo Control App, solely for use on your personal devices; (iv) make any third-party software contained in the Xumo Platform a stand-alone product; (v) take any action that will infringe on the intellectual property or other proprietary rights of Comcast, its affiliates, or any Content Providers; or (vi) sublicense or assign the Xumo Platform. 
4. You agree not to remove any proprietary notices, marks, or labels on the Xumo Platform or any of the Content.
5. You agree not to export, import, or re-export the Xumo Platform, or any component thereof, in violation of any applicable law, rule, or regulation of any jurisdiction.
6. You agree that you will only use the Xumo Platform in a manner that complies with all applicable laws in the jurisdictions in which you use the Xumo Platform, including but not limited to applicable restrictions concerning copyright and other intellectual property rights.
7. The Xumo Platform is only intended for your non-commercial, private use. No licenses granted under this Agreement extend to the use or exploitation of the Xumo Platform for any other purposes.
8. You may not use the Xumo Platform in an attempt to circumvent, or in conjunction with any device, program, or service designed to circumvent, technological measures employed to control access to, use of, or the rights in, a content file, service, or other work protected by the copyright laws of any jurisdiction.
9. You agree not to engage in the systematic retrieval of data or other content from the Xumo Platform without Comcast's prior written consent.
10. You agree not to capture, rip, download, or otherwise create a copy of any Content that is shown via the Xumo Platform without obtaining any required permission of the Content owner.
11. You agree as part of activating your Xumo Device to receive automated updates to the firmware and software on your Xumo Device.

7. Fees and Payment Terms

 

1. Xumo Platform Fees. There are currently no fees to use the Xumo Platform itself.  
2. Third-Party Fees. You may incur charges for accessing certain Content, for using the services of Content Providers (e.g., renting or purchasing a movie or paying a monthly subscription fee), or for purchasing or subscribing to other offerings via the interactive options on a Xumo Device (“Third-Party Fees”). Regardless of where the Third-Party Fees originate, you acknowledge and agree that you are solely responsible for paying all such charges incurred in connection with your Xumo Platform account and use of a Xumo Device, including all applicable taxes and governmental fees or assessments. As described below, these fees may be processed by or on behalf of Comcast, its affiliates, or the applicable Content Providers.
3. Advance Payment; No Refunds. All purchases, including but not limited to Third-Party Fees, and other charges made by you or through your Xumo Platform account, are paid in advance (pre-paid) and non-refundable and non-cancelable.  In addition to Third-Party Fees, you are responsible for all charges that are made by you through your Xumo Platform account. Nos reservamos el derecho de volver a enviar una transacción de compra por cualquier tarifa o cargo si su método de pago resulta rechazado o de suspender su acceso al Contenido o a los servicios para los cuales no se recibió el pago. Usted es responsable de las comisiones bancarias, comisiones del emisor, cargos por exceder el límite de crédito, por fondos insuficientes o por sobregiros en los que incurra.
4. Charges from Content Providers. Cada Proveedor de contenido puede requerir que usted vincule su cuenta del Proveedor de contenido con un método de pago (por ej., una tarjeta de débito o crédito) y que autorice al Proveedor de contenido a cobrar automáticamente cualquier cargo de terceros que se originen del Proveedor de contenido a dicho método de pago.
5. Charges from Comcast.  To make certain purchases through the Xumo Platform, you will need to provide us with a valid credit/debit card that will be linked to your Xumo Platform account. You hereby authorize Comcast, its affiliates, or its or their third-party payment processors to charge your credit/debit card for Third-Party Fees. You acknowledge that any such charges are processed by Comcast or its affiliates on behalf of the Content Provider and the Content Provider’s charges are governed by the Third-Party Terms. If you remove your credit/debit card from your Xumo Platform account or we are otherwise unable to charge your credit/debit card for any Third-Party Fees which are paid through credit/debit card on the Xumo Platform, we reserve the right to suspend your access to Content through the Xumo Platform and or access to a Xumo Control App or any Xumo Platform features. You agree that you will maintain updated credit/debit card information on your Xumo Platform account. We will store your credit/debit card only as long as necessary to provide you with access to the Xumo Platform. For additional information on our use of your credit/debit card information or other personal information, see our Privacy Policy.
6. Your purchases, including but not limited to Third-Party Fees, and other charges made by you or through your Xumo Platform account, may be subject to sales or use tax. La cantidad y el tipo de impuestos aplicables a su compra dependerá de lo que compró y de las reglas de impuestos aplicables (del lugar donde se vende el producto o servicio). Si su compra está sujeta a un impuesto por separado, se indicará en los términos y condiciones de la oferta. Usted es responsable de pagar todos los impuestos aplicables a sus compras. Any pricing provided to you for such purchases does not include any associated data charges or internet access that may be required to access the Content and/or use the Xumo Platform.

 

8. Modification

 

Comcast reserves the right to modify this Agreement, including the right to assign this Agreement, in whole or in part, to a third-party, from time to time and will use reasonable efforts to provide notice to you of any modifications including by posting on https://tv.xumo.com/terms or any other website about which you have been notified. Usted acepta que este es un aviso suficiente y eficaz en virtud de este Acuerdo y que es su responsabilidad consultar periódicamente el sitio web para ver si hay modificaciones.  Este Acuerdo será vinculante y redundará en beneficio de las partes y de sus respectivos y cesionarios permitidos.

 

9. Data Collection and Use

Comcast respects your privacy, and the Xumo Platform will not access computer files or other information on your Xumo Device, except for those that are necessary for downloading, installing, or using the Xumo Platform, or for which we otherwise obtain your consent. Comcast may collect information about your Xumo Device, such as operating system, software versions, amount of available disk space, peripherals, and Internet connectivity, and information related to installation of the Xumo Platform, such as whether the Xumo Platform installed successfully on the first try. In addition, we may collect and use information about your use of the Xumo Platform as we would any of our Comcast-branded products and services, as detailed in the Privacy Policy . Además, la información que pone a disposición de los Proveedores de Contenido está sujeta a las políticas de privacidad de dichos terceros.   

 

10. Open Source

Some elements of the Xumo Platform may contain open source software, as set forth at:
https://tv.xumo.com/opensourcenotice. En la medida en que haya algún conflicto entre los términos de este Acuerdo y los términos de una licencia de software de código abierto, se aplicarán únicamente los términos de dicha licencia al software.

 

11. Support

If you have questions regarding your use of the Xumo Platform, please go to https://tv.xumo.com/support .

 

12. Termination

 

This Agreement is effective starting upon your access or use of the Xumo Platform and remains in effect unless terminated. To terminate this Agreement you must deactivate your Xumo Platform account (if you created one) following the instructions on https://tv.xumo.com/support/account/how-do-i-deactivate-my-xumo-tv-account uninstall all Xumo Control Apps, delete any downloaded copies of Xumo Platform software, and cease using the Xumo Platform. You may terminate your subscription with certain Content Providers in accordance with their Third-Party Terms, this may include the ability to cancel your subscription through your Xumo Platform account. Upon termination of this Agreement, Xumo Platform features and functionality will no longer be available on your Xumo Device, though other features and functionality may persist. Ninguna renuncia a cualquier incumplimiento de cualquier disposición de este Acuerdo constituirá una renuncia a cualquier incumplimiento anterior, concurrente o posterior de esa disposición o de cualquier otra disposición del Acuerdo, y ninguna renuncia será efectiva a menos que se haga por escrito y esté firmada por un representante autorizado de la parte renunciante. Todas las disposiciones relativas a los derechos de propiedad y todas las declaraciones y garantías seguirán vigentes después de la rescisión de este Acuerdo.

 

13. Limited Warranty

 

TO THE EXTENT PERMITTED BY LAW, THE XUMO PLATFORM IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WE NOR ANY OF OUR PROVIDERS, AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS, OR BUSINESS PARTNERS (OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR REPRESENTATIVES) (COLLECTIVELY, THE “RELEASED ENTITIES”) WARRANT THAT ANY COMMUNICATIONS WILL BE TRANSMITTED IN UNCORRUPTED FORM, OR THAT THE XUMO PLATFORM WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR OPERATE AS REQUIRED, WITHOUT DELAY, OR WITHOUT ERROR. TODAS LAS DECLARACIONES Y GARANTÍAS DE CUALQUIER CLASE, YA SEAN EXPRESAS O IMPLÍCITAS, INCLUYENDO, SIN LIMITACIÓN, CUALQUIER GARANTÍA DE RENDIMIENTO, NO INFRACCIÓN, IDONEIDAD PARA UN PROPÓSITO PARTICULAR O COMERCIABILIDAD, SON POR ESTE MEDIO DENEGADAS Y EXCLUIDAS, A MENOS QUE LO PROHÍBA O RESTRINJA EL DERECHO APLICABLE.

 

14. Limitation of Liability

 

EXCEPTO QUE ESTÉ ESPECÍFICAMENTE ESTIPULADO EN ESTE ACUERDO, NOSOTROS Y LAS ENTIDADES EXONERADAS NO TENDREMOS NINGUNA RESPONSABILIDAD ANTE USTED NI ANTE NINGUNA OTRA PERSONA O ENTIDAD POR LAS SIGUIENTES PÉRDIDAS, DAÑOS O COSTOS BAJO NINGUNA CIRCUNSTANCIA NI TEORÍA LEGAL (INCLUYENDO, SIN LIMITACIÓN, AGRAVIO O CONTRATO):

 

(1) CUALESQUIERA PÉRDIDAS O DAÑOS DIRECTOS, INDIRECTOS, INCIDENTALES, ESPECIALES, TRIPLES, PUNITIVOS, EJEMPLARES O CONSECUENTES (LO QUE INCLUYE, SIN LIMITACIÓN, PÉRDIDA DE DATOS, LUCRO CESANTE, PÉRDIDA DE INGRESOS, PÉRDIDA DE OPORTUNIDADES DE NEGOCIO, LESIONES PERSONALES O MUERTE) QUE RESULTEN DIRECTA O INDIRECTAMENTE DE O EN RELACIÓN CON EL EQUIPO DEL CLIENTE O LOS SERVICIOS (LO QUE INCLUYE, SIN LIMITACIÓN, ERRORES, OMISIONES, INTERRUPCIONES, FALLAS DE HARDWARE O SOFTWARE, FALLOS O MAL FUNCIONAMIENTO, ELIMINACIÓN O CORRUPCIÓN DE ARCHIVOS, INTERRUPCIÓN DEL TRABAJO, ERRORES, DEFECTOS, RETRASOS EN LA OPERACIÓN O RETRASOS EN LA TRANSMISIÓN); O

 

(2) CUALESQUIERA PÉRDIDAS, RECLAMOS, DAÑOS, GASTOS, RESPONSABILIDADES, HONORARIOS LEGALES U OTROS COSTOS QUE RESULTEN DIRECTA O INDIRECTAMENTE DE O EN RELACIÓN CON CUALQUIER ALEGACIÓN, RECLAMO, DEMANDA U OTRO PROCEDIMIENTO BASADO EN LA OPINIÓN DE QUE EL USO DE LOS SERVICIOS O DEL EQUIPO DEL CLIENTE POR PARTE DE USTED O DE CUALQUIER OTRA PERSONA O ENTIDAD INFRINGE DERECHOS CONTRACTUALES, PRIVACIDAD, PUBLICIDAD, CONFIDENCIALIDAD, COPYRIGHT, PATENTES, MARCAS COMERCIALES, SECRETOS COMERCIALES U OTROS DERECHOS DE PROPIEDAD INTELECTUAL DE CUALQUIER TERCERO.

 

15. One Year Limitation Period

 

DEBE INICIAR CUALQUIER ACCIÓN DENTRO DE UN (1) AÑO DE LA FECHA DE OCURRENCIA DEL EVENTO O DE LOS HECHOS QUE DAN LUGAR A UNA DISPUTA O RENUNCIA AL DERECHO DE TRAMITAR CUALQUIER RECLAMO BASADO EN DICHOS EVENTOS O HECHOS. EN CASO DE DISPUTAS DE FACTURACIÓN, DEBE NOTIFICARNOS DENTRO DE UN PLAZO DE 120 DÍAS Y DEBE INICIAR UNA ACCIÓN DENTRO DEL PLAZO DE UN (1) AÑO DE LA FECHA EN QUE RECIBIÓ LOS CARGOS.

 

16. Binding Arbitration, and Class Collective/Representative Action/ Relief Waiver

 

Any Dispute involving you and us shall be resolved through individual arbitration as described in this Section 16 (the “Arbitration Provision”). En el arbitraje, no hay juez ni jurado y hay menos indagación y recursos de apelación que en la corte.

 

Definiciones. This Arbitration Provision shall be interpreted broadly. “Dispute” means any and all claims or controversies arising out of or related to us or our relationship, including, but not limited to, any and all: (1) claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (2) claims or controversies that arose before this Agreement or any prior agreement; (3) claims or controversies that arise after the expiration or termination of this Agreement; and (4) claims or controversies that are the subject of purported class, collective, or representative action litigation. As used in this Arbitration Provision, “us” and “we” means Comcast Cable Communications, LLC and any of its parents, subsidiaries, and other affiliates, each of their respective predecessors, successors, and assigns, and each of their respective officers, directors, employees, and agents; and “you” means you and any users or beneficiaries of the Services.

 

Exclusiones. SIN PERJUICIO DE LO ANTERIOR, LAS DISPUTAS SIGUIENTES NO ESTARÁN SUJETAS A ARBITRAJE: (i) LAS DISPUTAS RELACIONADAS CON EL ALCANCE, LA VALIDEZ O APLICACIÓN DE ESTA CLÁUSULA DE ARBITRAJE; Y (ii) LAS DISPUTAS QUE SURJAN ENTRE NOSOTROS Y CUALQUIER AUTORIDAD U ORGANISMO REGULADOR LOCAL O ESTATAL CON AUTORIZACIÓN LEGAL FEDERAL, ESTATAL O LOCAL PARA OTORGAR UNA FRANQUICIA EN VIRTUD A 47 U.S.C. § 522(9). 

Right to Opt Out. IF YOU DO NOT WISH TO ARBITRATE DISPUTES, YOU MAY DECLINE TO HAVE YOUR DISPUTES WITH US ARBITRATED BY NOTIFYING US, WITHIN 30 DAYS OF YOUR FIRST ACTIVATION OF THE XUMO PLATFORM, (i) BY VISITING http://www.xfinity.com/XUMOTVARBITRATIONOPTOUT AND COMPLETING THE FORM AT THAT URL, OR (ii) IN WRITING BY MAIL TO: COMCAST, 1701 JOHN F. KENNEDY BLVD., PHILADELPHIA, PA 19103-2838, ATTN: LEGAL DEPARTMENT/ARBITRATION. ANY SUCH WRITTEN NOTIFICATION TO US MUST INCLUDE YOUR NAME, EMAIL ADDRESS, BILLING ADDRESS AND ACCOUNT ID (IF YOU HAVE ACTIVATED A XUMO DEVICE), DEVICE ID (IF YOU HAVE ACTIVATED A XUMO DEVICE), SERIAL NUMBER (IF YOU HAVE A XUMO DEVICE), DATE WHEN YOU FIRST ACTIVATED/USED THE XUMO PLATFORM, AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH US THROUGH ARBITRATION. SU DECISIÓN DE EXCLUIRSE DE ESTA DISPOSICIÓN DE ARBITRAJE NO TENDRÁ NINGÚN EFECTO ADVERSO EN SU RELACIÓN CON COMCAST NI EN LOS SERVICIOS PRESTADOS POR COMCAST. LA EXCLUSIÓN AL ARBITRAJE EN ESTE ACUERDO ES INDEPENDIENTE DE CUALQUIER OTRO PRODUCTO O SERVICIO DE CABLE DE XFINITY QUE USTED RECIBA.

 

Inicio del proceso de arbitraje/Selección del árbitro.

 

Either you or we may initiate an arbitration proceeding by opening a case with the American Arbitration Association (“AAA”) by visiting its website (www.adr.org). Puede enviarnos cualquier aviso requerido o deseado por correo a: Comcast, 1701 John F. Kennedy Boulevard, Filadelfia, PA 19103-2838 - ATTN: LEGAL DEPARTMENT/ARBITRATION.

 

Right to Sue in Small Claims Court. Notwithstanding anything in this Arbitration Provision to the contrary, either you or we may elect to have a Dispute heard in a United States small claims court in the area where you use the Xumo Platform and where your Xumo Device is located, if the claim(s) underlying the Dispute is not aggregated with the claim(s) of any other person and if the amount in controversy is properly within the jurisdiction of the small claims court.

 

Procedimientos de arbitraje. Any arbitration under this Arbitration Provision shall be governed by the Federal Arbitration Act. Arbitrations shall be administered by the AAA pursuant to the most recent version of its Consumer Arbitration Rules (the “AAA Rules”) as modified by the version of this Arbitration Provision that is in effect when you notify us about your Dispute. You can obtain the AAA Rules from the AAA by visiting its website (www.adr.org). Si existiese un conflicto entre esta Cláusula de Arbitraje y el resto de ese Acuerdo, esta Cláusula de Arbitraje prevalecerá. Si existiese un conflicto entre esta Cláusula de Arbitraje y los Reglamentos de la AAA, esta Cláusula de Arbitraje prevalecerá. Si la AAA no administra el procedimiento de conformidad con esta Cláusula de Arbitraje tal como está escrita, usted y nosotros acordaremos una organización de arbitraje sustituta. Si usted y nosotros no podemos llegar a un acuerdo, usted y nosotros solicitaremos mutuamente a un tribunal de la jurisdicción apropiada que designe una organización de arbitraje que administre un procedimiento en virtud de esta Cláusula de Arbitraje, tal como está escrita, aplicando el Reglamento de la AAA. Un solo árbitro resolverá la Disputa. Unless you and we agree otherwise, any arbitration hearing will take place at a location convenient to you in the area where you use the Xumo Platform and where your Xumo Device is located. If you no longer use the Xumo Platform when you notify us of your Dispute, then any arbitration hearing will take place at a location convenient to you in the county where you reside when you notify us of your Dispute, provided that we offer the Xumo Platform in that county, or in the area where you used the Xumo Platform and where your Xumo Device is located from us at the time of the events giving rise to your Dispute. El árbitro honrará los reclamos de privilegios reconocidos por la ley y tomará las medidas razonables para proteger la información de cuenta del usuario y otra información confidencial o patentada. El árbitro deberá emitir una decisión por escrito que explique las pruebas y conclusiones esenciales del árbitro. La compensación del árbitro podrá ser presentada en cualquier tribunal que tenga jurisdicción sobre las partes solo si es necesario a los efectos de cumplir con la decisión del árbitro. Cualquier compensación de un árbitro que haya sido totalmente satisfecha no podrá ser presentada ante ningún tribunal.

 

Renuncia a acciones/compensaciones masivas, colectivas y representativas. NO HABRÁ DERECHO O AUTORIDAD PARA QUE NINGUNA RECLAMACIÓN SEA ARBITRADA O LITIGADA (I) EN UNA DEMANDA MASIVA, ACCIÓN COLECTIVA U OTRA BASE CONJUNTA O CONSOLIDADA, O (II) EN BASES QUE INVOLUCRAN RECLAMACIONES PRESENTADAS EN UNA FALTA DE REPRESENTACIÓN DE CAPACIDAD EN NOMBRE DEL PÚBLICO EN GENERAL (COMO UN ABOGADO GENERAL PRIVADO), OTROS SUSCRIPTORES U OTRAS PERSONAS. EL ÁRBITRO PUEDE OTORGAR COMPENSACIÓN SOLO A FAVOR DE LA PARTE INDIVIDUAL QUE LA SOLICITA Y SOLO EN LA MEDIDA NECESARIA PARA PROPORCIONAR LA COMPENSACIÓN GARANTIZADA POR LA RECLAMACIÓN DE ESA PARTE INDIVIDUAL, Y EL ÁRBITRO NO PUEDE OTORGAR UNA COMPENSACIÓN PARA, EN CONTRA NI EN NOMBRE DE ALGUIEN QUE NO SEA UNA PARTE. EL ÁRBITRO NO PUEDE CONSOLIDAR MÁS DE UN RECLAMO DE DIFERENTES PERSONAS NI PRESIDIR SOBRE NINGÚN TIPO DE PROCEDIMIENTO MASIVO, COLECTIVO, CONJUNTO O CONSOLIDADO, NI REPRESENTATIVO. ESTA RENUNCIA A ACCIONES Y COMPENSACIONES MASIVAS, COLECTIVAS, OTRAS CONJUNTAS O CONSOLIDADAS, O REPRESENTATIVAS ES UNA PARTE ESENCIAL DE ESTA CLÁUSULA DE ARBITRAJE Y NO PUEDE SER DIVIDIDA DE ÉL. LAS PORCIONES REMANENTES DE ESTA CLÁUSULA DE ARBITRAJE NO SON ELEMENTOS ESENCIALES DE ESTA CLÁUSULA DE ARBITRAJE Y SE PUEDEN SEPARAR DE ELLAS POR EL FALLO DE UN TRIBUNAL DE JURISDICCIÓN COMPETENTE.

 

Arbitral Fees and Costs. If your claim seeks more than $75,000 in the aggregate, the payment of the AAA’s fees and costs will be governed by the AAA Rules. If your claims seek less than $75,000 in the aggregate, the payment of the AAA’s fees and costs will be Comcast’s responsibility, so long as you have fully complied with the requirements of this Section 16 for any arbitration you initiated. Sin embargo, si el árbitro determina que su Disputa fue infundada o que se interpuso con un propósito impropio (en base a las normas establecidas en la Regla Federal de Procedimiento Civil 11(b)), el pago de los honorarios y costas de la AAA se regirá por el Reglamento de la AAA y usted deberá reembolsarnos todos los honorarios y costas que estaba obligado a pagar en virtud de dicho Reglamento. Usted puede contratar a un abogado para que lo represente en el arbitraje. Usted es responsable de los honorarios de sus abogados y los costos adicionales. Usted solo puede recuperar los honorarios y costos de sus abogados en el arbitraje si el arbitraje se decide a su favor y en la medida en que podría haber recuperado esos honorarios en el tribunal de acuerdo con la ley o los estatutos que se apliquen al caso. Usted y nosotros estamos de acuerdo en que las partes tienen un interés mutuo en reducir los costos y aumentar la eficiencia del arbitraje, y como tal, cualquiera de las partes puede negociar con la AAA para reducir los honorarios y los costos y para simplificar u otros procedimientos diseñados para reducir los costos y aumentar la eficiencia del arbitraje.  Con independencia de cualquier disposición en sentido contrario en esta Cláusula de Arbitraje, pagaremos todos los honorarios y costas que estemos obligados a pagar por ley.

 

Supervivencia. This Arbitration Provision shall survive the termination of your use of the Xumo Platform with us.

 

17. Waiver of Jury Trial

 

SI CUALQUIER DISPUTA SE RESUELVE EN UN TRIBUNAL O EN ARBITRAJE, USTED Y NOSOTROS ACEPTAMOS RENUNCIAR AL DERECHO A UN JUICIO POR JURADO EN RELACIÓN CON LA DISPUTA.

 

18. Indemnification

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US AND EACH RELEASED ENTITY HARMLESS FROM AND AGAINST ANY DAMAGES, LOSSES, OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS' FEES AND COSTS) INCURRED IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS, AND CAUSES OF ACTION ARISING OUT OF (a) YOUR USE OF THE XUMO PLATFORM OR THE XUMO DEVICE; (b) YOUR ACTUAL OR ALLEGED VIOLATION OF APPLICABLE LAW; (c) YOUR FAILURE TO NOTIFY US OF A CHANGE IN OR THE INACCURACY OF THE INFORMATION YOU PROVIDED (INCLUDING, FOR EXAMPLE, CLAIMS UNDER THE TELEPHONE CONSUMER PROTECTION ACT AND RELATED REGULATIONS); AND (d) YOUR BREACH OF THIS AGREEMENT OR ANY APPLICABLE POLICIES. SUS OBLIGACIONES DE INDEMNIZACIÓN SOBREVIVIRÁN CUALQUIER TERMINACIÓN DE ESTE ACUERDO.

 

19. About this Agreement

This Agreement constitutes the entire legal agreement between you and us for your use of the Xumo Platform, and completely replaces any prior agreements in relation to the Xumo Platform.